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Handling Confrontational Customers
By Professional Development & Learning
Date and time
Monday, July 14, 2014 · 11am - 12pm PDT
Location
Administration 217
University of Idaho Moscow, ID 83844Description
Register to Handling Confrontational Customers. You''' discover how to use your voice and word choice to control and calm the situation. You'll even get some great techniques for quick de-stressing - so you can stay positive and not let one bad apple affect your next interaction...or the rest of your day!